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Implesed a second request for feedback in case of non-answer
How does it work?
Your client received a message yesterday with a feedback request, but responded to it. Today we will send him another message with a soft reminder that we recently sent a message to him, did not receive a response, and please evaluate the service from 1 to 5.
Important:
Send a request to the OS 30 minutes before the start of the working day and 30 minutes after.
A maximum of 60 messages can be sent with a re-quested OS during the day.
Added integration with Goulash.Tech
Yes, now we can automate the feedback request with the CRM system for the restaurant business - Gulyash (Goulash.Tech), all settings are made through Postman, there are no restrictions at the moment.
In addition to the request for a review for Gulyash, we also made before-sales. They work in the same way as the additional sales for the iiko plugin.
Added notifications about the shopify website design change and deletion of the record for YClients and Altegio
If the administrator or the client himself changes the reception date or cancels the visit, the client will receive a notification in WhatsApp about this event with new records data.
The type of entry is the records that the client or the salon employee has created online or offline.
The list consists of the following entries:
“For all records.” This means that the Revvy service will send notifications to all the modified records, without reference that this record was created online or offline.
“The Online Recordings.” This means that the Revvy service will send notifications on all modified records that were created online.
“Offline – records.” This means that the Revvy service will send notifications to all the modified records that were created offline.
Additional settings contain the following list:
“Stud to consider the change of the master”
“Stucate the changes in services”
“Stud to change date and time”
The notification is sent for traces of statuses: "customer's wait" and "client confirmed".
What are the variables:
{PositionTitle} – the position of the employee;
{MasterName} – the name of the employee;
{Hourminutes} – the number of hours before the upcoming visit;
{RecordDate} - the time and date of the upcoming visit;
{ClientName} – customer name;
{Link} - link to online record;
{ServiceTitle} - the name of one or more services for a particular record;
{Address} - salon address.
Improvements:
Replaced the text when adding a WhatsApp account;
Replaced the text of message templates for requesting a review and confirmation of the record;
Made for everyone inclusion in additional settings “Is it necessary to wait from the client up. Explanation for a negative assessment”;
Impled the sending of notifications to Whatsapp in case of a negative assessment of the link;
Added the variables PlaceName and Address for confirmation notifications and reminder.
Corrected the display of platforms with a picture for old phones.
Changed the maximum width and length of the personal account.
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